Return/Exchange

Returns

We gladly accept returns of RubiaWear items that are unworn, unwashed, unaltered, unused, and free of odors, residue, and stains. Refunds or store credit exclude shipping and protection fees.

Any request for an item to be returned must be made within 14 calendar days of delivery of an order. You may use this link to start a return. Once your return request is approved, you will be emailed a return label. If you purchased before October 27, 2026, please use this link to access returns.

Checkout+ includes easy returns and package protection. If you selected this option at checkout, your return shipping label is included at no additional cost. If you did not select this option, you are responsible for the return shipping fee.

All returns must be shipped back within a week of the request. We do not accept returns on final sale items or 3rd party retailers.

If you use your own shipping label for your return, please keep your tracking number for reference, as we won't have access to that information.

If you used a gift card to purchase your items, you will receive store credit for any eligible return.

Exchanges

We gladly accept exchanges on domestic RubiaWear orders for items that are unworn, unwashed, unaltered, unused, and free of odors, residue, and stains. Refunds or store credit exclude shipping and protection fees. We do not offer exchanges on international orders.

Any request for an item to be exchanged must be made within 14 calendar days of delivery of an order. You may use this link to start an exchange. Once your exchange request is approved, you will be emailed a return label. If you purchased before October 27, 2026, please use this link to access exchanges.

Checkout+ includes easy exchanges and package protection. If you selected this option at checkout, your shipping label is included at no additional cost. If you did not select this option, you are responsible for the shipping fees.

All exchanges must be shipped back within a week of the request. We do not accept exchanges on final sale items or 3rd party retailers.

If you use your own shipping label for your exchange, please keep your tracking number for reference, as we won't have access to that information.

If you used a gift card for your purchase and exchange an eligible item for one of lesser value, the difference will be issued as store credit.

Returns from Outside the U.S.

We gladly accept returns of RubiaWear items that are unworn, unwashed, unaltered, unused, and free of odors, residue, and stains. Refunds or store credit exclude shipping and protection fees. We do not offer exchanges on international orders. This return policy applies only to orders placed after October 26, 2026.

All returns must be shipped back within a week of the request. We do not accept returns on final sale items or 3rd party retailers.

If you did not opt into Checkout+ and use your own shipping label for your return, you are responsible for any associated duties, fees, or taxes. Please keep your tracking number, as we won’t have access to that information.

International returns must arrive with all duties, fees, and taxes prepaid. We will refuse any return that requires RubiaWear to pay these charges.

If you used a gift card to purchase your items, you will receive store credit for any eligible return.

Claims

Claims are available only to customers who opted into Checkout+ when placing their order.

If your package is marked as delivered but is missing or suspected stolen, please wait 5 days after the delivery date before filing a claim. Claims must be filed within 30 days of the delivery date.

If your package is presumed lost or has no “Delivered” status, please wait 5 days after the last tracking checkpoint before filing a claim. Claims must be filed within 30 days of the last tracking checkpoint.

Our claims portal may be accessed here.

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